How long will it take for my order to be shipped?
Please allow 3-5 business days for your order to be created, packaged and shipped. During super busy times, this could take up to 7 days maximum. If you need something super fast, please let us know as soon as possible and we'll find a way to get it to you sooner. We will notify you when your order is shipped.
Business hours are Monday–Friday from 9:00am–5:00pm PARIS time (UTC +1:00).
HOW LONG DOES SHIPPING TAKE?
While packages generally arrive MUCH sooner, allow up to 2 weeks for domestic delivery (France) & up to 4-5 weeks for international delivery.\
The average shipping time within France tends to be about 5 days. The average time to USA is about 14-20 days.
I need this order by this weekend, will i receive it in time?
Ehhh, no. We ship from France. It usually will arrive quicker but please allow up to 4-5 weeks of shipping time to anywhere outside of France. Of course, if you would like to expedite the shipping time, please choose one of then quicker shipping options when placing your order.
Can i track my order?
We ship from France and once your parcel is out of the country, we aren't able to track it. However, if you would like to purchase trackable shipping, just contact us.
Do you ship internationally?
Yep, no problem. We're all about it. Please be prepared for the fairly unpredictable shipping times and possible customs fees. You are responsible for any customs fees your country may require.
What is your return policy?
We are happy to replace any damaged items. We ship all items in a flat, rigid mailer to help prevent damage but unfortunately accidents happen in the mail – please just send some photos of the damage and your order number to firstname.lastname@example.org. Otherwise, returns are not accepted.
how do you ship the orders?
Stationery is protected in a cello wrapper and shipped in a flat, rigid mailer. Shipped by La Poste (France). Art prints are shipped in a postal tube or flat, rigid mailer depending on the size.
could you do a logo for my company?
COULD YOU DESIGN AN INVITATION FOR OUR WEDDING?
We would love to! Send us a message and we will discuss the project more in depth.
CAN I GET A CUSTOM PRINT OF MY FAVORITE SONG LYRICS?
This depends. Please fill out our form here to find out if this is a possibility. Most song lyrics and quotes are copyrighted and cannot be sold. However, there are some cases where this is possible. We'll see what we can do!
Could you draw a menu on a wall of our restaurant?
Sure...we loveeee to draw on walls! Send us a message to discuss details.
CAN YOU CHANGE THE COLORS OF ONE OF YOUR PRINTS TO MATCH MY BEDROOM?
Please fill out our form here to find out if this is a possibility.
I'D LOVE TO DO A COLLAB, WOULD YOU BE INTERESTED?
Please fill out our form here and we'll get back to you about it. Thanks for seeking us out!
WHERE DO YOU WORK AND LIVE?
We live in France and work out of a home studio (aka tiny ass apartment). We are preparing for a big move to the United States in 2015.
WHERE ARE YOUR PRODUCTS MADE?
All of the products are printed at local print shop in Normandy, France. Letterpress items are printed in Toulouse, France.
CAN WE FEATURE YOU ON OUR WEBSITE OR BLOG?
That would be fabulous. Send us a message and we'll discuss the details.
Ehhh, let's just say its a dynamic force.